FAQ

Welcome to the H24D7.com FAQ section – your resource for answers to common questions about our CNC products, ordering process, and more.

1. What products does H24D7.com offer?

H24D7.com specializes in high-quality CNC machinery, components, and accessories for industrial applications. Our product range includes CNC machines, precision parts, tooling, and essential accessories to meet the demands of various manufacturing sectors.

2. How can I place an order?

To place an order, simply browse our catalog, select the products you need, and proceed to checkout. Our B2B platform is designed for ease of use, enabling you to quickly complete your purchase and get your items shipped promptly.

3. What payment methods do you accept?

We accept the following payment methods:

  • Bank Transfer: Information for completing a bank transfer will be provided at checkout.
  • Cryptocurrency: We accept Bitcoin (BTC), Ethereum (ETH), and USDT (Tether) for a secure, fast transaction. Instructions and wallet information will be provided upon checkout.

4. Do you offer international shipping?

Yes, we ship worldwide to select countries. Shipping fees, times, and possible import duties or customs fees vary by location and are the responsibility of the customer. Please check with your local customs office for specific information regarding import fees and regulations.

5. How long does order processing take?

Orders are typically processed within 1-3 business days. Processing times may vary based on the availability of items and order volume, especially during peak periods.

6. How can I track my order?

Once your order has shipped, we’ll email you a tracking number, which you can use to monitor your shipment on the carrier’s website. If you have questions about your tracking status, feel free to reach out to our customer support team.

7. What is your return policy?

H24D7.com accepts returns within 14 days for items that are defective or incorrect. Items must be unused, in original packaging, and accompanied by proof of purchase. For more details, please refer to our Returns & Refunds Policy.

8. How do I initiate a return?

To start a return, please contact us at [email protected] within 14 days of receiving your item. Include your order number, the reason for the return, and any supporting documentation or photos. Our team will review your request and provide instructions for the return process.

9. Can I change or cancel my order?

Yes, orders can be modified or canceled within 24 hours of placement, provided they have not yet shipped. After this period, please follow our returns process for eligible items.

10. Do you offer warranty on your products?

Warranty information varies by product. Many of our CNC machines and components come with manufacturer warranties. Please refer to individual product pages for specific warranty details or contact us at [email protected] for more information.

11. Do you offer bulk pricing or custom orders?

Yes, we offer bulk pricing for large orders and can assist with custom orders tailored to specific project needs. Contact our sales team at [email protected] to discuss bulk pricing options and custom solutions.

12. Who can I contact if I need help with my order or have additional questions?

For any questions, reach out to our dedicated support team:

If your question wasn’t addressed here, please don’t hesitate to contact us. The H24D7.com team is here to support you with your CNC needs every step of the way.